A Review

For Service Provider: Mr. Ye

Service Category: General Contractors

by Jiahui W. (Company User | Ranking:Homeowner)
Last update on 04/17/2018  

Services Provided

Interior doors/molding/baseboard replacement. Living room flooring replacement (carpet -> laminate)

Experience and Good Comments

We reached out to Mr Ye based on very positive review for him. We were told he is only available 3 months later but surprisingly he told us one week later that he can work for us. The project started in hurry and was paused due to pre-planed vacation and unexpected conditions for a week, but finally finished 3 weeks later. We are overall satisfied with the outcome. The work is pretty clean is the pricing is good. Mr Ye also helped us delivered some of our purchases for free from Homedepot, which saves us a few hundred.

Not-So-Good Comments

1. Mr Ye doesn't read English and barely speak English. He obtained his experience from a team years ago and not aware of much latest industrial updates. For example, he doesn't know some hard flooring can be installed without nails or glu, if designed for click and installation. And when I asked him what is the pros/cons for oak flooring, he answered "nothing".
2. Mr Ye doesn't provide much recommendations/ideas. It sounds he only expects installation work. We did the measurement by ourselves for the flooring change and he would expect all the tools/materials are ready before project starts. It will be your fault if the materials are not enough because of bad measurement.
3. Mr Ye is money-making oriented. His pricing is good and that means he wants to complete projects as quickly as possible. Everything is in hurry. He didn't even realize our floor is made of concrete instead of wood before the flooring change started. And he wants to work late to like 7:30PM. Communication is very limited as well. Sometime I felt he expected his customers are experts with good knowledge, which I believe is not always true. He will blame you if you don't have materials ready when he is ready for the installation.

Service Cost $ Log on to view it
Finished on:4/8/2018
Was Hired:Yes
Recommended: No
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