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Replace both torsion springs of my garage doorExperience and Good Comments
Called the company at 8:30am and they provided the quote in the initial phone call. On time arrival and very smooth repair. Really appreciate their quick turnaround that get my garage door fixed on the same day.
For Service Provider: CD Paver Management / Rios Brick Pavers
Service Category: Concrete/Asphalt/Pavers Paving
Backyard PavementExperience and Good Comments
Horrible customer service
Review of CD Paver Management Project – September 2021
We had a good relationship with CD Paver management when the project started. After they finished their work, we called and told them that they did a decent job and we saw small issues on the corner. It took more than 2 weeks to fix, and the manager Cary called and talked to us with yelling and hang the phone on us. With tiresome back and forth they fixed and finalized the project. Their customer service is really horrible. One person promises something, and another person come and say completely different thing.
After 1 month and 2 weeks we saw weeds in my pavement (see pictures). Since we have lifetime warranty, we sent them picture, we called and talk to them. As usual they tried and said different things. we asked them to send someone, removed the weed and put more sand. But they offered us to buy a bag of sand and drop home to us. They also send us a picture of Home Depot product that we can use to clean the weeds. Since I’m not very satisfied, I told them as I will leave my feedback and Cary called and threatening me by saying “if you write a bad comment, I will sue you”.
I don’t have any intention to hurt his business. I was very patient with him not writing anything and trying to work out the issue. I would have written the feedback when he hanged up the phone on the first time. But I didn’t do it, with the hope he would learn from his mistake and be a better person. However, he keeps doing the same thing. I shouldn’t be treated like this for $12K project. I wish I didn’t have any relationship with this company and want to share my experience if this protects others from frustration.
Horrible customer service
Garage door springs replacementExperience and Good Comments
Service was very prompt. I was able to get an appointment in 2 days when I explained urgency which is pretty much gonna be same for every body running into such issues. Entire replacement only took about 30 min with good quality.Not-So-Good Comments
For Service Provider: Mark
Service Category: Moving Companies
How to save money when shipping a car to Indiana?Experience and Good Comments
AutoStar Transport Express Company provides reliable and secure transportation services. It was a great experience with Autostar Transport Express.Not-So-Good Comments
For Service Provider: Emerald State Exteriors
Service Category: Roofing and Gutters
Replace the roof of my houseExperience and Good Comments
Very good experience with Todd. We got the best price from him and the job is very professional. It is high recommendation for the roofing replacement work.Not-So-Good Comments
For Service Provider: Hitman Tree LLC
Service Category: Tree Services
Remove a leaning tree which is 16 to 20 feetExperience and Good Comments
I have a tree (phonia shrub) in the backyard. It was damaged by the wind and rain. The root was damaged partially. The tree has a lot of branches.
I hired one certified arborist to evaluate the situation of the tree. He said we have to remove the tree. No permit is needed as this is a shrub. They asked for $1400 to remove it.
I bid two tree service providers. One is $500 and the other is $575. I called Hitman and we finished the bid by uploading some pictures. The bid is $405 plus tax.
They came on time. Mike (the owner) climbed up the tree to cut down the branches. They are pretty decent in cleaning up the cut down branches. Even if the branch falls into the backyard of our neighborhood, they use the rope to get it out.
They also use rope to make sure the big branch will fall in the right place.
They do not do the root grinding. They cut the root as lower as possible.
They finished the job in 100 minutes.
The most amazing thing is they cleaned up the leaves left on the way as well. It is pretty clean after they finished everything.
Not for this one. However, please pay attention they will not be responsible for asking the tree removal permit for you. You need to take care yourself. For this one, it is OK as I already got the information from another arborist
For Service Provider: Eastside Tree Works
Service Category: Tree Services
Give a report and consultation suggestions for a nearly falling treeExperience and Good Comments
I have a tree in my backyard. The tree's root was hurt during the storm. As the tree is a privacy wall between my home and one of my neighborhoods, instead of hiring someone to remove the tree directly, I am trying to go through the Sammamish Hazard tree removal process on https://www.sammamish.us/media/55279/hazard-tree-removal-form.pdf to avoid some hassles.
This process requires a TRAQ certified Professional Arborist licensed by the International Society of Arboriculture evaluate your tree(s). This vendor has this license.
Their fee is $150 (without tax) for the onsite consultation. If you hire them for the further service such as tree removal, the consultation fee will deducted from the final job.
The specialist come to my home at the second day as scheduled. He suggested the tree has to be removed. However, as the tree is a shrub, no permit is required.
He gave me a proposal with their bid price. The bid price is $1400 to remove a tree which is very high. The bid is 3 times of other companies (Of course, other companies might not have TRAQ certified.) I will not ask them to do the tree removal part.
The price of their tree removal service is the way high than the usual service providers. They bid $1400 to remove a tree and another $450 to grind the root.
Other two providers just need $500 to $575 to remove the tree.
If you do not need a strict TRAQ certified Professional, I will not suggest you go with this provider.
For Service Provider: Star-lite Construction (Starlite)
Service Category: Painting - Exterior
Replace all of the siding boards of a wall facing to the west-south Replace most and repair siding boards of the front wall Paint the whole wall Repair two posts for the front deck Clean the gutter Repair the door of the backyardExperience and Good Comments
I used phone and email to communicate with Kathelyn who is the project manager before the project started.
They looked at my house and said some siding boards need to be replaced. Otherwise, painting will not be good for them. I asked them to give me full quotes of everything. Their contract can be written down to how many siding boards they will replace, how many coats they will put and the brands of the painting.
I chose them as their schedule is the best fit and price looks reasonable. The pure painting quotes is 2k below other painters as siding boards replacement absorbed some painting cost.
They started in replacing the siding boards one week later. In the first day, the worker told me it required an additional board after removing some of my old boards and would like to add some money. I talked with them and agreed. The siding board work was quite good later. He replaced all the siding boards promised in the contract. The siding boards replaced on the front wall are even more than I expected. Their work to install the siding boards is quite good.
After they finished all the siding board and repair work, they will dispatch another team for the wall painting.
It took some time before they dispatched the painting workers due to the previous job schedule and weather. I pushed this for several times as I was worried the weather would become worse for the Seattle rainy season.
They finally came around the middle October. Fortunately, the weather was good for those days. They finished the painting in two days. The quality looked good when it was finished. It needs more time to prove if the quality is truly good.
If you pay the cash, they can waive the tax of the labor but not the material.
The contractor tried to add the price after the work started though the final price still looked not too bad compared to another bids.
It took some time for them to ful-fill the final schedule of the painting though I understand this is somehow related to COVID-19.
For Service Provider: sparketing1
Service Category: Designers & Decorators
Excellent marketing companyExperience and Good Comments
They build a site for my businessNot-So-Good Comments
For Service Provider: Green Garden Landscaping LLC
Service Category: Landscape, Lawn & Yard
Lawn CareExperience and Good Comments
Exelent serviceNot-So-Good Comments