lock change

Arrived early and performed a lock change within minutes. Excellent service. Overall great guy. Stress free service.

None

Roofing repair

Best roofing company! The whole Solomon team is friendly and professional and did an AMAZING job on our roof. They were able to point out aspects that needed to be replaced or fixed and gave us a great deal. I couldn't ask for a better experience and very satisfied with the end result! Many referrals to come. Thank you!

None

Sprinklers winterization

Always in a hurry, not draining sprinklers all the way.
If you miss her day (she never tells you the expected time or calls before) she will completely remove you from the year.

None

remove 4 large trees

Came to do an estimate before project start. Got the project done in two days. $2500 of the cost is for hauling away the tree (cheaper if left on site- which does not work for me). They also charged to prepare the permit application to city for you, which I didn't do. I prepared my own application which requires me to plant replacement tree later (I was asked to plant 11). If they file the application, they can file in a way that doesn't require you to plant replacements. the service includes grinding two stumps on the front yard to make the landscape look nice. the other two trees are on the side yard which I don't care, so no stump grinding purchased.

None

Moving household goods from Atlanta to Denver

Absolute worst experience of my life. New Leaf is a criminal organization stealing from movers. They took my money and hired a carrier that was banned by the DOT (contract breach) and held my belongings hostage for 2 months until I got the help of the Atlanta police to seize my belongings in storage and move them myself. New Leaf was rude, non responsive, and never took responsibility for hiring an illegal carrier. They still owe me $10k since we paid half of the move and they DIDN’T MOVE MY BELONGINGS.

Check Facebook. New Leaf had to take down their page because they had 1 star and so many complaints. Check the BBB and FMCSA/DOT complaints. This is the worst company in the world and needs to be shut down. Rebecca Reid (owner) should go back to jail where she belongs. Photo attached from FMCSA/DOT showing proof carrier hired by New Leaf being inactive/banned.

Everything is bad: communication, customer service, performance, ethics, illegal activities

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Replace both torsion springs of my garage door

Called the company at 8:30am and they provided the quote in the initial phone call. On time arrival and very smooth repair. Really appreciate their quick turnaround that get my garage door fixed on the same day.

None

Backyard Pavement

Horrible customer service
Review of CD Paver Management Project – September 2021
We had a good relationship with CD Paver management when the project started. After they finished their work, we called and told them that they did a decent job and we saw small issues on the corner. It took more than 2 weeks to fix, and the manager Cary called and talked to us with yelling and hang the phone on us. With tiresome back and forth they fixed and finalized the project. Their customer service is really horrible. One person promises something, and another person come and say completely different thing.

After 1 month and 2 weeks we saw weeds in my pavement (see pictures). Since we have lifetime warranty, we sent them picture, we called and talk to them. As usual they tried and said different things. we asked them to send someone, removed the weed and put more sand. But they offered us to buy a bag of sand and drop home to us. They also send us a picture of Home Depot product that we can use to clean the weeds. Since I’m not very satisfied, I told them as I will leave my feedback and Cary called and threatening me by saying “if you write a bad comment, I will sue you”.

I don’t have any intention to hurt his business. I was very patient with him not writing anything and trying to work out the issue. I would have written the feedback when he hanged up the phone on the first time. But I didn’t do it, with the hope he would learn from his mistake and be a better person. However, he keeps doing the same thing. I shouldn’t be treated like this for $12K project. I wish I didn’t have any relationship with this company and want to share my experience if this protects others from frustration.

Horrible customer service

Garage door springs replacement

Service was very prompt. I was able to get an appointment in 2 days when I explained urgency which is pretty much gonna be same for every body running into such issues. Entire replacement only took about 30 min with good quality.

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