[Private to Microsoft Homeowners,CHIME Homeowners Group]Not-So-Good Comments
[Private to Microsoft Homeowners,CHIME Homeowners Group]
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Install Cavaliere range hood (神器二代)Experience and Good Comments
We heard of Mike because a friend bought a range hood from Pacific at Seattle China town, and Mike came to their home to install.
Later we bought the Cavaliere AP238 range hood (a.k.a. 神器二代 in Chinese community in US) ourselves from Amazon.
I though Mike worked for Pacific, and might not willing to install range hood from other brand. Since I did't have other contractors to call, I tried to call Mike and asked if he can install it, and got a "yes". Mike later told me that he doesn't work for Pacific, and is an independent contractor. He is a preferred contractor of Pacific, but in fact he installs all kinds of range hood.
Mike visited us twice for this project: first for evaluation and quote, second for installation. Mike impressed us by his professionalism from every detail, from the way he protected the floor and furniture around his work area, unboxed the range hood, moved the range hood, and of course installed the duct and range hood.
The installation took about 2 hours for 3 men (Mike and 2 helpers). He bought the duct for us. I think it is a reasonable price.
At the time of installation, we just moved into the house, and haven't finished our renovation project on stairs and floors. Mike also taught me how to sand and paint the stairs and install baseboard myself before he left. Really appreciate the information.
None.Experience and Good Comments
None at all.Not-So-Good Comments
I called Mike to arrange an appointment to install a new range hood, and consulted with him on which range hood to buy. We then scheduled a time for next week (I was willing to wait because of the good reviews before), and gotten his confirmation. I texted him all the details including appointment date/time, my address, kitchen photos, and chimney photos according to his instructions. I was preferring to email, but he wanted SMS texts.
I even purchased the range hood model he recommended.
Then the day before the appointment, I wanted to make sure that he is coming, and called him to confirm. Initially he didn't remember that we had an appointment at all, and I reminded him that we scheduled it on XX/XX, and I'm at XXXXX. Then he remembered, and suddenly said that he doesn't have time to come. I then questioned him and reiterated that we had an agreement, and he finally said that he would come.
Then on the appointment day, just 3 hours before the appointed time, he suddenly texted me and said he's not coming. I then texted him back to ask when he's going to be free, and he never replied back.
I cannot believe how irresponsible this person is, considering the details I had given him and even purchased the range hood to his recommendation. Then he is a no show?
Installing pipes Installing range hoodExperience and Good Comments
Mike is a really professional master and has over ten years experience on many handy fields. I bought my range hood from Pacific agent and he is the one they recommended. Our home is really complicated. He came four times in total. First time, see whether it is actionable. Second time, attempt to installing from island on the roof but find it is not feasible. Then, he gave us several options and help us analyze pros and cons. Third time, he takes 5 hours in my place to set up pipes. Then he said it is so late now but not done yet. He don't want to complete in a hurry. So we schedule fourth time. This takes another 2 hours finishing final decorating. Very very appreciated!Not-So-Good Comments
Not very on time.